Frequently Asked Questions
If you decide to checkout on our using PayPal, Apple Pay or Shop Pay,
please be aware that the address that is used for your delivery will be automatically
pulled through from your default address on your PayPal, Apple Pay or Shop Pay.
You will need to change the delivery address on the payment account if you'd like your delivery to go to an alternative address.
Please contact us if you require further clarification.
Flat rate $14.95 , free delivery on orders above $100 (valid to one address only).
Our goods are delivered in a climate-controlled vehicle to ensure your flowers arrive fresh & in perfect condition.
Click here to view the list of suburbs that is eligible for delivery.
There is a $10 delivery fee if the address provided is incorrect or the order is redirected to another destination.
**Please note, the free delivery on orders above $100 offer only applies to website orders. Special orders (such as weddings, funerals, events etc) may incur a fee. Please contact us for more information.Delivery terms and conditions are subject to change during public holiday and event periods.
We deliver Monday to Friday.
We make exceptions for holidays (Mother’s Day, Valentine’s Day, etc.) falling on a Sunday.
Flowers ordered by the cut-off date will be delivered on the special day.
We are unable to take requests for an exact delivery time.
Deliveries happen between 12pm and 6pm on your selected delivery date.
CBD addresses will be delivered before 3:30pm.
We offer same day delivery for orders placed before 11:30am.
For orders that require to be delivered in the morning.
Please email us or call us on (08) 9227 8080.
All purchases on Chatsworth Flowers website are governed by the following:
Almost all of our products are of a perishable nature.
Therefore, consumers have an obligation to perform a minimum duty of care for the products, which we have outlined below.
On arrival at your place, know that some flowers can initially take up to 6 hours to rehydrate adequately.
Cut the stems and place in fresh, clean water.
If during their stay with you, your flowers start to drop their heads,
just recut them approx. 2cm from the bottom and put them in fresh water again.
Flowers are like humans in many ways.
They wilt if left in direct sunlight or coupled up in a stuffy warm house all day.
They will sweat if left in their protective sleeves or wrapping.
If you treat your flowers like you would a friend, they too will stay around for you to enjoy longer.
If something is going to go wrong with your flowers, it will happen in the first day they are with you.
You have 48 hours from arrival to request a refund or replacement.
Sometimes flowers can arrive in a slightly unhappy state.
Simply follow the 3 steps above for the first 24 hours.
We offer a 48 hour freshness guarantee.
If you are not satisfied with the quality of your flowers,
please send us an email to email@example.com along with photos of the flowers and we will be happy to offer an exchange or refund.
Highgate Store: 475 Beaufort Street, Highgate 6003 WA
Monday to Sat: 7am - 7pm,Sun: 7am - 6pm
Ph: (08) 9227 8080
Perth Store: 96 Beaufort Street, Perth 6000 WA
Monday to Sat: 8am - 5pm
Ph: (08) 6185 1551
If you want flowers delivered to a closed apartment building, hospital or business building.
We will need as much information as you can provide.
Eg. (Recipient's contact number, apartment number, unit number, hotel room number, hospital building, ward/room number.)
The recipient's contact number will be ideal as our driver will need contact the recipient if they can not get access into the building.
We want the recipient to get the flowers on the intended delivery day.
We offer same-day delivery if your order is placed before 11:30am AWST on the delivery day.
We recommend ordering in advance if possible.
Orders that are placed after 11:30AM AWST will be delivered on the next business day.
They will be left unattended in a safe location on the premises.
Our team will get in touch if they are left unattended.
It is the customer’s responsibility to ensure the delivery address provided is correct.
Unfortunately, we do not hold any responsibility or offer refunds in the event that the flowers
are found to have been delivered to an incorrect address - as provided on the invoice.